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Privacy Policy

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At Chan Rotterdam, we care deeply about your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).

By using our website or booking a workshop, you agree to the terms of this policy.

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1. Who We Are

 

Chan Rotterdam
Website: chanrotterdam.com
Email: chanrotterdam@gmail.com
Located in: Rotterdam, The Netherlands

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2. What Personal Data We Collect

 

We only collect data that is necessary to process your booking and provide you with a meaningful experience. This may include:

  • Name

  • Email address

  • Phone number (optional)

  • Payment details (processed securely via our payment provider)

  • Allergy information (if provided voluntarily)

  • Messages or notes you submit through our forms

  • IP address and browser info (via cookies; see below)

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3. How We Use Your Information

 

We use your data to:

  • Process bookings and payments

  • Communicate with you about your workshop

  • Respond to inquiries or rescheduling requests

  • Keep records for accounting and tax purposes

  • Improve our services and website

 

We do not use your data for unsolicited marketing, nor do we sell or share it with third parties unless required by law.

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4. Payment Security

 

All payments are processed through a secure third-party payment provider (e.g., Stripe, Mollie, PayPal). We do not store your payment card details on our own servers.

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5. Cookies

 

We may use basic cookies on our website to:

  • Improve website performance

  • Understand how visitors interact with the site

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You can disable cookies in your browser settings at any time.

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6. Email Communication

 

You may receive emails related to your booking (confirmation, reminders, updates).
We will only send promotional emails (e.g. new workshop dates) if you have explicitly opted in to a mailing list.

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You can unsubscribe at any time.

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7. Your Rights

 

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Withdraw consent for communication

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, email us at chanrotterdam@gmail.com.

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8. Data Retention

 

We retain booking and contact information for up to 2 years, or as long as required for legal or financial purposes. Allergy and preference notes are deleted after your session.

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9. Third Parties

 

We only share data with trusted third parties when necessary to operate our business, such as:

  • Payment processors

  • Website hosting platforms

  • Email service providers (if opted into a newsletter)

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Each provider is GDPR-compliant.

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10. Changes to This Policy

 

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated revision date.

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Last updated: April 2025

If you have any questions or concerns, we welcome you to reach out at chanrotterdam@gmail.com.

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